Effective Date: March 11, 2026
This Privacy Policy explains how Vista Flood Restoration, Inc. (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information obtained from users (“you” or “your”) of https://vistafloodinc.com/ (the “Website”).
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide When you fill out our “Request an Estimate” form or call our emergency hotline, we may collect:
-
Name
-
Email address
-
Phone number
-
Property address
-
Details regarding your emergency (e.g., Water Damage, Mold, Fire, or Plumbing issues)
-
Insurance provider details (to assist with direct billing)
b. Automatically Collected Information When you access the Website, we automatically collect certain information through cookies and log files, including:
-
IP address and browser type
-
Pages visited and time spent on the Website
-
Device information (mobile or desktop)
2. How We Use Your Information
We use the information we collect for purposes including:
-
Emergency Response: Coordinating our technicians to reach your site in San Diego within 39 minutes or less.
-
Direct Billing: Communicating with your insurance company to process restoration claims.
-
Service Delivery: Providing leak detection, mold remediation, and reconstruction services.
-
Improvement: Analyzing website traffic to improve our user experience.
-
Communication: Responding to inquiries and sending service updates.
3. Cookies and Tracking Technologies
We use cookies to enhance your experience.
-
Google Analytics: We use this to understand how visitors use our site. You can learn more about how Google uses data here.
-
Advertising: We may use tracking pixels to measure the effectiveness of our local San Diego advertising campaigns.
4. How We Share Information
We do not sell your personal information. We may share your information:
-
With insurance adjusters and providers to facilitate your claim.
-
With trusted service providers who assist in our business operations (e.g., specialized plumbing or electrical subcontractors).
-
To comply with legal obligations or protect the safety and rights of our clients and staff.
5. Data Security
We implement industry-standard administrative and technical safeguards to protect your data. While we strive to protect your personal information, no method of transmission over the internet is 100% secure.
6. California Privacy Rights (CCPA)
As a California-based business, we respect your rights under the CCPA. You have the right to request access to the data we collect, request deletion of your data, and opt out of any future data sharing. To exercise these rights, please contact us using the details below.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Vista Flood Restoration, Inc. 10531 4S Commons Dr #463 San Diego, CA 92127-3512 Email: vistaflood@gmail.com Phone: (858) 759-6098
